1. Customers are suggested to purchase the Tibetan silver jewelries or other Tibetan Artcrafts they really like.
2. All our products will be shipped to our customers in perfect condition. We will inspect our products severely one by one before shipping since we are not shipping our products to you, but also our customer satisfaction promise to you.
3. Based on the severly inspection before shipping, there will be nearly zero chance for product flaws. If any, we beg you spend one munite to take a photo and send it to us. After we confirmed we will refund you all your money unconditionally(shipping fee is not refundable and 2.5% bank processing will be charged).
4. All our products will be packaged carefully before shipping. So there will be nearly zero chance for products destroy. If any, we beg you spend one munite to take a photo and send it to us (Within 3 days after delivery). After we confirmed we will refund you all your money unconditionally(shipping fee is not refundable and 2.5% bank processing fee will be charged ).
5. If customer donot like items you buy, you can return us after you get a RMA number from us (within 7 days after delivery). We will check item after we receive the package, if item is in new condition, we will refund you the money. However, customer need pay all shipping cost in this condition, and 15% restocking fee will be charged.
6. Refund credit issuing process normally takes up to 5 business days. You may expect the credit to appear on your statement in around 5-10 days after we receive your request.
7. Our Adress for Return:
8# xiaxianghu road
chengxiang street, xiaoshan district
Hangzhou City, Zhejiang province 310012
Contact: Huiqin Zheng